We contacted the IRS about these problems and requested an interview. TAMPA, Fla. — Last week, the IRS began depositing COVID-19 relief payments into taxpayers’ bank accounts and provided a new online website allowing them to check the status. The IRS updated the "Get My Payment" tool on its website with information on the third round of stimulus checks Saturday, agency spokesperson Karen Connelly confirmed to USA TODAY. Starting on Monday, the IRS said, people could begin to check the status of both their first and second payments by using the Get My Payment tool, available in English and Spanish at IRS.gov. Check your 2019 return to confirm. I filed April 8th, 1 week ago and I checked the app everyday. He owns a travel marketing company that was hit hard over the last two months by the coronavirus pandemic. My info hasn't changed in over three years. If you took a Refund Transfer, it may be reflecting that account number. Tyson Vrbas contacted … You can’t call the IRS because their call centers are closed down. However, they can’t get answers. The IRS Get My Payment website may display an account number you don’t recognize. The simplest reason the IRS might not … IRS staff won’t demand a specific form of payment, and won’t leave a message threatening to sue you if you don’t pay right away. An automated voice will read you the URL to the IRS website. I went to the website and it said the same thing. What kinds of robocalls are allowed without my permission? It would always say that they receiv. Then, it began working again. If you see Need More Information in Get My Payment, it is because your Economic Impact Payment was returned to the IRS because the post office was unable to deliver it. Mine is saying the same thing. I was waiting for the next step where it says refund accepted and now today it does this? I filed March 15th and still haven’t gotten my refund. If you are a constituent of his district, click here for his contact information. Under FTC rules, some robocalls don’t require your permission: Messages that are purely informational. The IRS had made huge progress in trying to be transparent about the refund process. Get My Payment Do not call the IRS. Update: I filed jan 18. Information is updated once daily, usually overnight, so people only need to enter information once a day. So idk what the problem is/was. Why does the irs website say my information doesn’t match when I go to look up my refund I filed over 3 days ago and it says they accepted my return I don’t believe it’s a Turbo Tax problem. This material may not be published, broadcast, rewritten, or redistributed. Filing a tax return with the Internal Revenue Service can be a stressful process. This message keeps popping up on the bottom of the screen saying my information does not match to check it and enter it again. So, I didn’t think I’d get manually reviewed again. Simply log onto the IRS website. BUT I didnt enter the wrong info. Unless you get a letter or something. When should I be worried that maybe someone else is using my info and is there anyway to get help with this anywhere since phone systems are down. The IRS won’t call out of the blue to ask for payment. The IRS used to publish an IRS refund calendar, but they discontinued that for the new "21 days for 90% of filers".. Just to tell us what is going on,” Johnson said. It's freaking me out and I just want to know what is going on??!?? And as we began digging for answers, we found that unless you have specific problems easily explained on the IRS website, there’s not an easy way to find out why your information is not being accepted. Story: https://bit.ly/2VVHnAu. Call the IRS hotline at 1-800-829-1954, It is a automated hotline for refunds and it will tell you the update faster than the WMR site for some people. Get My Payment shows the projected date when a deposit has been scheduled. It would always say that they received my return and they were processing it. I'm worried. The IRS immediately cashed my check. Find the tool at irs.gov/coronavirus/get-my- payment. There you will find a phone number to call. I filed 3/15. I already received my state tax refund on 03/19/21, which is the first time I got my state return before my federal one. Waters wants to know when his much-needed relief payment will arrive. Garcia encourages everyone to check the IRS's website for the most up-to-date information. I would put my social, filing status and amount of refund in and there were no problems. But now when I try the app, it says my info is wrong and when I try the website it’s now giving me a message saying that they cannot provide any more info until wait 24 hours after I get an acknowledgement email that my tax return was received by the IRS. Underneath it is said code 152 I believe. And, the IRS is actively monitoring site volume. IRS had told earlier that payments would be available until the end of 2020 and no need to panic even if your check is delayed. I got my stimulus last week just fine. has wrong banking information for them after checking the government website to track their stimulus check. it's the same account and routing number as when I filed. Why didn't I get my stimulus check through direct deposit? The IRS website says the Get My Payment tool, which was released yesterday to help Americans track the status of their coronavirus stimulus checks, "is … Please verify your account and routing numbers with your financial institution and double check the accuracy of the numbers you enter on your return prior to signing and submitting it. But I was able to check on the website and it said accepted. It’s very hard,” Waters said. IRS says that taxpayers affected by this problem should visit IRS.gov for the most current information on EIP 2s rather than calling IRS, financial institutions or tax software providers. It's freaking me out and I just want to know what is going on??!?? Premier investment & rental property taxes. The IRS updated the "Get My Payment" tool on its website with information on the third round of stimulus checks Saturday, agency spokesperson Karen Connelly confirmed to USA TODAY. If you are a SSA or RRB Form 1099 recipient, SSI or VA benefit recipient – the IRS is working with your agency to issue your payment; your information is not available in this app yet. Why does the irs website say my information doesn’... Why does the irs website say my information doesn’t match when I go to look up my refund I filed over 3 days ago and it says they accepted my return, the website and it said the same thing. “I couldn’t even find a toll free number to call,” said Bruce Walters. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. IRS is sending the payment in batches and many people are anxious to know when they will get their direct deposit. It’s been a problem for a lot of taxpayers who say they’ve supplied the IRS with their correct names, social security numbers and banking information. Get My Payment updates once a day, usually overnight. “The IRS reminds taxpayers that Get My Payment data is updated once per day, so there’s no need to check back more frequently,” the IRS explained in its FAQ. If your payment has not been processed yet, then you can … However, my folks haven’t gotten theirs and the system says their info is wrong when looking for their stimulus. I've input all the information correctly and rechecked it over and over. Now when I check the bars are no longer there and it says your refund is still being processed. Mine is doing the same thing. I am on social security and already filed my 2019 taxes in march. If you get a fake IRS call, report the call to the FTC and to TIGTA – include the phone number it came from, along with any details you have. Think it was my address but don't know. Call that nu I got my stimulus last week just fine. If you see the message “Payment Status not available“, it simply means that IRS may have not processed your tax return for Stimulus payments yet. They say they are still processing refunds but, their call centers are closed. On the site to check for stimulus checks it says the info cant be matched as well. To have your payment reissued as a direct deposit, you can provide a routing and account number for a: Bank account. Bilirakis’ office sent the following statement regarding these issues: Rep. Kathy Castor (D-Tampa) says she’s also hearing from frustrated citizens. IRS Says It May Not Have People's Information If They Use Certain Tax Prep Services If you received an advance on your tax refunds through a prepaid, card you need to make sure the IRS … Is it possible that they just didnt accept my return yet? It keeps telling me my information is wrong and it’s not,” Johnson said. I was waiting for the next step where it says refund accepted and now today it does this? What ended up being your outcome? Get My Payment outages are planned for parts of three consecutive days, starting on Thursday, April 23. On the irs.gov page when I used "get my payment" it says the information I entered does not match their records. I’ve never had this happen before. I got my refund in feb early march. So idk why I haven’t gotten my refund yet. Here’s what the IRS says about the bank account information and the other errors people are getting when they use the tool. According to the press release, in situations where payment status is not available, the app will respond with “Status Not Available.” The IRS reminds users you may receive this message for one of the following reasons: Congressman Gus Bilirakis (R-Palm Harbor) tells the I-Team he's working with the IRS to figure out why constituents are getting a “payment status unknown” message. Seems "Get My Payment" has bugs that need to be corrected. The IRS is regularly updating the Economic Impact Payment and the Get My Payment tool frequently asked questions pages on IRS.gov as more information becomes available. When I enter my information on the Irs website "wheres my refund" it says I entered the wrong info.? And, the IRS is actively monitoring site volume. The website then gave me the option to put the date I filed and when I did that they said they would review it and get back to me in 24 hours. It’s been a problem for a lot of taxpayers who say they’ve supplied the IRS with their correct names, social security numbers and banking information. @EbonyL122824 Ok, so I'm having the same issue on the IRS2GO app checking the status of my refund. According to the IRS, this message can pop up if you have multiple or hyphenated last names. “I would think, this would be a great at home job for somebody for the IRS, to be answering calls. I just don't understand? “I would just be happy if the message was clear. If you are not eligible for a payment (see IRS.gov on who is eligible and who is not eligible). IRS is working to address this. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. “It comes back and it tells me that they cannot determine my eligibility and it ends there. Since last week, he has logged onto the IRS “Get My Payment” website daily to see when his money would arrive. A new message at the top of the IRS Get My Payment page says that the app will be out of service from 10 p.m. until roughly 1 a.m. on April 23. No problem. If I were you I’d wait and try again in a day or 2 you can also call the refund automated hotline that should have your info even if the website isn’t working. I filed April 8th, 1 week ago and I checked the app everyday. Underneath it is said code 152 I believe. The website then gave me the option to put the date I filed and when I did that they said they would review it and get back to me in 24 hours. Some FOX 26 viewers are reporting the I.R.S. I also had the same problem, one day it … I would put my social, filing status and amount of refund in and there were no problems. If you owe a debt, be it to the federal government or because of a different lien or judgment, the IRS says it won’t take your stimulus payment to pay off the debt because of the coronavirus crisis. Last year I filed and paid my taxes on time as usual. The information below is directly from the IRS website. It now just says the IRS is still processing your return. For now, Get My Payment is temporarily offline, and the IRS says to check back “in a few days.” It urges people not to call the agency to ask questions about the status of their checks. While we can't say for certain what went wrong in … HOUSTON - The IRS has posted a portal to help you track when your stimulus money will arrive. my return and they were processing it. Lauren Johnson works as a remote customer service representative from her home. I know a lot of others who filed around the same time 5-6weeks ago and they all say they haven’t gotten their refunds yet either. Go to the website. But soon after it became active, the I-Team began getting complaints from people who were having a hard time tracking or receiving their payments. "Do not call the IRS," the agency says on its website. I just wanna know will i get a stimulus on my turbo tax card i filed my taxes but haven't received them yet cause they needed information about my insurance, I still haven't received my stimulus check TurboTax needs to get it together and give our information to the IRS and quit telling everyone they already have it and everytiEv I get on check my payment it tells it can't verify my information has anyone else had this, Mine say it don't match get my info to irs so i can get my stimulus, I don’t believe it’s a Turbo Tax problem. I tried to make an irs account and is saying my information doesn't match also. Do I do fed and state or just federal? If you took a Refund Transfer, it may be reflecting that account number. Why is it saying that? I guess we just wait. Did you ever get your refund? She says she’s entered her street address and other information multiple times, based on the information she used when she filed taxes last year, but keeps getting locked out of the system. Federal Govt has my Social Security info; my 2019 IRS filing, yet it doesn't seem to understand my input data; the same on for both of above. The only option is the exit button,” Waters said. The info is correct and put in correctly. "Don't worry about what your neighbor said or what you saw on Instagram," he says. IRS phone assistors do not have additional information beyond what’s available on IRS… For the 1st week it showed a status bar and then it disappeared. For contact information to her office, click here. Eligible but Payment not sent to Bank Yet. I put my social security number in get my payment it says that it is wrong - Answered by a verified Tax Professional We use cookies to give you the best possible experience on our website. However, my 2020 e-filed return was just rejected, and when I started investigating on the IRS's website I discovered they show I did not file a 2019 return. Now, the IRS says that the Get My Payment site "is operating smoothly and effectively." 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